EQUIPMENTLAND WARRANTY & RETURNS POLICIES
See “Policies” on our website for our Terms & Conditions.
W-1) WARRANTY GENERAL DESCRIPTION – This warranty policy applies to all purchase of Products. Equipmentland.com, hereby states that all warranties are the responsibilities of the individual Manufacturers. Customer will receive copies of all warranty documentation when it receives the ordered Product. Warranty information can be provided in advance if requested. Equipmentland.com is not responsible for examining or evaluating Manufacturer products or services. Equipmentland.com does not assume any responsibility or liability for the product, content, or actions of all Manufacturers, and Equipmentland.com does not warrant or provide technical support for the offerings of any Manufacturer’s products or services. THE MANUFACTURERS’ WARRANTIES ARE THE EXCLUSIVE WARRANTIES TO WHICH CUSTOMER IS ENTITLED, AND NO OTHER WARRANTIES, WHETHER STATUTORY, EXPRESS OR IMPLIED, SHALL APPLY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PURSUANT TO COURSE OF DEALING OR TRADE USAGE.
W-2) PROPER USE OF PRODUCTS – Without limiting any terms or conditions set forth in any Manufacturer warranty, Customer acknowledges that any warranty provided shall not apply to Products which (a) are used for any purpose other than for which they were designed, (b) which have been altered in any way that would be detrimental to the performance or life of the Product, or (c) are damaged from misapplication, misuse, negligence or accident.
W-3) RETURNS, GOODS DAMAGED IN SHIPPING – OBVIOUSLY DAMAGED GOODS: Customer must not receive, sign or accept any obviously damaged goods. Rather Customer should refuse delivery with notation on the Bill of Lading stating the damage; and contact Equipmentland.com within 72 hours.
SUSPECTED DAMAGED GOODS: If a shipping delivery attempt is made with ANY marks on packaging or Product that causes the Customer to reasonably suspect shipping damage, Customer may accept delivery, but Customer must make a CLEAR NOTATION OF SUSPECTED DAMAGE ON THE BILL OF LADING when signing.
DO NOT DISPOSE OF ANY PACKAGING MATERIALS if return shipment may be necessary, as these materials are required for proof of damage, and the trucking company may refuse to return merchandise without proper packaging. Customer may be held responsible if extra shipping costs occur due to repackaging or pick-up of unpackaged merchandise if the original packing materials are disposed. Customer must then contact Equipmentland.com within 72 hours.
W-4) RETURNS, DEFECTIVE GOODS – Immediately upon receipt of merchandise, thoroughly inspect the purchased product before using. Customer must ensure the user of the Product is familiar with the correct application and proper care. No Products requiring repair or alleged to be defective may be returned without authorization and a Return Materials Authorization (RMA) by Equipmentland.com. Under no circumstances may Products be returned without prior approval from Equipmentland.com. Contact Equipmentland.com immediately if the goods are defective.
Returns Within 30 Days from Delivery Date – For the first thirty days from Customer’s receipt of Product, items subject to return to the Manufacturer must include a Return Goods Authorization (RGA) Number issued to the Customer from Equipmentland.com. Customer should phone, fax, or e-mail the reason (digital photos really help) for return along with a copy of the invoice. Customer must then request the RGA Number. Customer must mark the RGA No. visibly on your return shipping documentation or the Manufacturer may not accept receipt of goods. Shipping the product back to the Manufacturer is at the Customer expense, unless other arrangements are made. Equipmentland.com assumes no responsibility for any relationship, acts or omissions that occur between the Customer and the Manufacturer. The Manufacturer will address warranty issues in accordance with its own warranty policies.
Returns After 30 Days from Delivery Date – Equipmentland.com can NOT authorize nor accept returns for any reason after 30 days from the date of delivery, nor be involved in any way. After the 30 day window of time, defective merchandise warranty arrangements must be made between the Customer and the Manufacturer under the Manufacturer’s terms.